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Frequently Asked Questions |
How can I register to have an account?
All that you need to do to register to order on AllMedicalSupplies.com is follow the "Setup Account" link on the homepage of AllMedicalSupplies.com and fill in the required information.
You will choose your own username and password, so that all of your shipping and payment information will be saved for future orders. You will be able to view your user history by signing in with your account information at anytime.
How do I order by phone?
All you need to do to order by phone is find the supplies you need, and call our toll free number at 1-800-506-1437. We have customer service representatives available Monday through Friday, 8:30 AM until 6:00 PM Est time.
Can I mail my order in?
You can also mail your order in to us. We accept credit card payments, as well as personal checks and money orders for payment methods. It may take about a week before we can send your order if you pay with a personal check.
You can send your order and payment to:
AllMedicalSupplies.com
2101 NW 33rd St Suite 600
Pompano Beach, FL 33069
How can I use Purchase Orders?
The first thing you need to do if you want to use your purchase order number is call 1-800-506-1437 to register with AllMedicalSupplies.com. Your initial order must be paid for through a money order, personal check or credit card, after which you will be able to use your purchase order number. You will also need to fill out a credit application with All Medical Supplies in order to qualify for a purchase order account. There may be some limitations on your order when you are using a purchase order account, however.
How long will it take to ship my order?
Most orders can be shipped the same if order is placed before 2:30 pm est time. Some orders may not be shipped immediately if the items are currently out of stock, but will be shipped as soon as the items are in our warehouse. Special Ordered items may take 2-3 weeks to ship and are non returnable.
How long after the items have shipped will the order be delivered?
It typically only takes three to five days for your order to reach your home, as long as the items you ordered are in stock.
What are your shipping rates?
The shipping will vary depending on the items you've order, although most orders over $49.99 have free shipping.
If your order is under $49.99, then you will pay the standard $7.95 shipping fee. Some particularly large orders may be subject to higher shipping charges and free shipping does not apply to bulk or oversized items.
What if I need faster shipping?
We do not offer next day and second day shipping.
Can I order from another country?
We currently do not ship anywhere outside the continental United States.
Can I view my order status?
All of our orders are given tracking numbers, which are sent to the email address you provided to us during registration or checkout. You may need to check your bulk mail or spam folder to find the email sent with your tracking number. You can also login at our website with the information you provided and check the status of your order.
Which credit cards are currently accepted by All Medical Supplies?
We accept Master Card, American Express, Visa and Discover credit cards.
Can I pay with by check when ordering?
Yes, you can pay by both e-check and personal checks in a mail order. If you would like to pay be e-check, then all you will need to do is enter the banking information you want to use during checkout. If you prefer to send a personal check by mail, it will take slightly longer for your order to be shipped.
What if I need to return or exchange a product?
You will need to contact a customer service representative before you return any items. You can call 1-800-506-1437 during regular business hours to receive a Return Authorization number.
You should include this number on the box that your order was shipped to you in. You should not write anything on the product, or the product's package. If you do not have a Return Authorization number, then your products will be shipped back to you. When you receive the RA number, you will also receive the address of our returns center, since we do not accept packages at our payment center.
How long do I have to return a product?
We offer all of our customers a thirty day return guarantee. If you have any problems with your order within the thirty day time limit, you can return the products for a full refund as long as the products are in their unopened packaging. You will need to pay the return shipping costs, unless the products were sent to you in error.
What if I need to return hazardous materials?
If you need to return any hazardous materials, then you will need to follow all of the local shipping regulations for shipping hazardous materials. These types of products need to be clearly marked as hazardous before they are shipped.
All that you need to do to register to order on AllMedicalSupplies.com is follow the "Setup Account" link on the homepage of AllMedicalSupplies.com and fill in the required information.
You will choose your own username and password, so that all of your shipping and payment information will be saved for future orders. You will be able to view your user history by signing in with your account information at anytime.
How do I order by phone?
All you need to do to order by phone is find the supplies you need, and call our toll free number at 1-800-506-1437. We have customer service representatives available Monday through Friday, 8:30 AM until 6:00 PM Est time.
Can I mail my order in?
You can also mail your order in to us. We accept credit card payments, as well as personal checks and money orders for payment methods. It may take about a week before we can send your order if you pay with a personal check.
You can send your order and payment to:
AllMedicalSupplies.com
2101 NW 33rd St Suite 600
Pompano Beach, FL 33069
How can I use Purchase Orders?
The first thing you need to do if you want to use your purchase order number is call 1-800-506-1437 to register with AllMedicalSupplies.com. Your initial order must be paid for through a money order, personal check or credit card, after which you will be able to use your purchase order number. You will also need to fill out a credit application with All Medical Supplies in order to qualify for a purchase order account. There may be some limitations on your order when you are using a purchase order account, however.
How long will it take to ship my order?
Most orders can be shipped the same if order is placed before 2:30 pm est time. Some orders may not be shipped immediately if the items are currently out of stock, but will be shipped as soon as the items are in our warehouse. Special Ordered items may take 2-3 weeks to ship and are non returnable.
How long after the items have shipped will the order be delivered?
It typically only takes three to five days for your order to reach your home, as long as the items you ordered are in stock.
What are your shipping rates?
The shipping will vary depending on the items you've order, although most orders over $49.99 have free shipping.
If your order is under $49.99, then you will pay the standard $7.95 shipping fee. Some particularly large orders may be subject to higher shipping charges and free shipping does not apply to bulk or oversized items.
What if I need faster shipping?
We do not offer next day and second day shipping.
Can I order from another country?
We currently do not ship anywhere outside the continental United States.
Can I view my order status?
All of our orders are given tracking numbers, which are sent to the email address you provided to us during registration or checkout. You may need to check your bulk mail or spam folder to find the email sent with your tracking number. You can also login at our website with the information you provided and check the status of your order.
Which credit cards are currently accepted by All Medical Supplies?
We accept Master Card, American Express, Visa and Discover credit cards.
Can I pay with by check when ordering?
Yes, you can pay by both e-check and personal checks in a mail order. If you would like to pay be e-check, then all you will need to do is enter the banking information you want to use during checkout. If you prefer to send a personal check by mail, it will take slightly longer for your order to be shipped.
What if I need to return or exchange a product?
You will need to contact a customer service representative before you return any items. You can call 1-800-506-1437 during regular business hours to receive a Return Authorization number.
You should include this number on the box that your order was shipped to you in. You should not write anything on the product, or the product's package. If you do not have a Return Authorization number, then your products will be shipped back to you. When you receive the RA number, you will also receive the address of our returns center, since we do not accept packages at our payment center.
How long do I have to return a product?
We offer all of our customers a thirty day return guarantee. If you have any problems with your order within the thirty day time limit, you can return the products for a full refund as long as the products are in their unopened packaging. You will need to pay the return shipping costs, unless the products were sent to you in error.
What if I need to return hazardous materials?
If you need to return any hazardous materials, then you will need to follow all of the local shipping regulations for shipping hazardous materials. These types of products need to be clearly marked as hazardous before they are shipped.
